About Flair Silk Company

Silk is a fibre, satin is a weave

We sell two things that look alike and are not: mulberry silk, and satin. Satin is a weave and silk is a fibre, so a satin fabric can be silk and can just as easily be polyester. Most of this industry is comfortable letting that blur. We are not, so every product page here names its own fabric in the first two lines and again in the specifications.

What the range is made of

The silk half is 100 per cent mulberry: the pillowcases at 22 momme, the flat sheet and the men's lounge robe and boxer shorts at 19 momme, and the women's pyjama set at 16. Momme is a weight rather than a thread count, because silk thread is too fine to count usefully, and a higher number means a denser, longer wearing fabric.

The satin half is a satin weave in polyester, microfibre or viscose depending on the product. It glides in much the same way, it machine washes, it holds its colour, and it costs a fraction as much. It also breathes less, which some people notice in February. Both halves are worth owning and we would rather sell you the cheaper one honestly labelled than have you pay silk money for a satin weave.

What we will not claim

We do not publish effectiveness percentages, we do not claim a medical or dermatological outcome, and where a customer review exists we link to the review rather than paraphrase it. A star rating with no data behind it does not appear on this site at all.

Delivery

Delivery across the UK is free on orders of £60 or more. Below that there is a flat £22 charge, shown in your basket before you pay. Orders are dispatched within 2 working days and then delivered in up to 7 working days by tracked courier. The price shown is the price charged. You can pay by credit or debit card (through Stripe) or with PayPal. Our shipping page has the full detail.

Returns and the law

You have 15 days to change your mind on an unused item in its original packaging. On a cancellation you pay only the direct cost of sending the goods back. That sits on top of the 14 day right to cancel that UK law already gives you on anything bought online, which we cannot limit. Separately, and regardless of anything in our terms, your rights under the Consumer Rights Act 2015 apply to everything we sell.

If something is not right

Your rights under the Consumer Rights Act 2015 apply to everything we sell. If an item turns up faulty, or it is not what the page described, email us and we will put it right. Our refunds and returns page explains how that works.

Before you order

If you are not sure whether a page is describing mulberry silk or a satin weave, or which of the two suits what you want it for, email us at theteam@customersupport.care and a person will answer. We would rather answer the question first than take the order and hear about it afterwards.

How to reach us

Email theteam@customersupport.care and a person will answer, usually within one working day. You can also call our international call centre on +66 98 391 3877. If you are asking about an order, include the order number and we can find it straight away.

Who is behind Flair Silk Company

Flair Silk Company is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.

That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.