Flair Silk Company UK
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Shipping and delivery

Last updated 25 August 2026.

Where we deliver

the UK only. We do not ship overseas from this store. Flair Silk sells in other countries under the same brand, and if you are outside the UK one of those stores will be the right place rather than this one.

We deliver everywhere in the UK, including London, Birmingham, Manchester, Glasgow, Liverpool, Leeds, Sheffield, Edinburgh, Bristol, Leicester, Coventry, Cardiff, Belfast, Nottingham, Newcastle upon Tyne.

What delivery costs

  • Free on orders of £60 or more.
  • Standard Delivery at £22 below that threshold.
  • Express Delivery is available on any order as a paid upgrade at £22.

The threshold is applied at checkout on the goods total after discounts. You do not need to ask for it.

Every price on this site includes VAT, so the figure on the product page is the figure you pay.

How long it takes

Allow 5 to 7 days in transit anywhere in the UK. That is on top of a 24 to 48 hour handling time while the order is picked and packed.

An embroidered pillowcase adds a further 2 to 3 days before the parcel ships, because the stitching is done first.

Delivery time varies by location, and a remote address will sit at the longer end of that window.

Tracking

You get an email with a tracking number as soon as your order ships. If it has not arrived, check the junk folder first, then email us with your order number.

For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake, and it is worth checking whether part of an order has already landed before reporting it missing.

If something goes wrong

Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked as complete that is not on your doorstep: email theteam@customersupport.care with the order number and we will chase the courier. Under the Consumer Rights Act 2015 goods that do not arrive within the agreed time, or within 30 days where no time was agreed, are our problem to fix, not yours.

Who you are dealing with

Flair Silk Company UK, a division of Caruso Consulting Co Ltd, 50-60 Station Road, Cambridge, Cambridgeshire, CB1 2JH, United Kingdom. Email theteam@customersupport.care.