Contact us
Questions about which fabric suits you, your order or your delivery? We are happy to help.
A person on our team answers this, seven days a week, and usually within one business day. If you are choosing between the mulberry silk and the polyester satin, tell us how you do laundry and we will give you a straight answer.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameFlair Silk Company, a division of Caruso Consulting Co Ltd
- United Kingdom administration50-60 Station Road, Cambridge, Cambridgeshire, CB1 2JH, United Kingdom
- Registered addressSuite 46, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over £60 ship free with tracked delivery (a flat £22 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How quickly will you reply?
A person on our team usually replies within one business day.
Where does this store deliver?
This store delivers within the United Kingdom only.
What does delivery cost?
Standard delivery is free when the discounted goods total is £60 or more and costs £22 below that. Express is a £22 paid upgrade on any order.
How long does delivery take?
Allow 5 to 7 days in transit after 24 to 48 hours for handling. Embroidery adds a further 2 to 3 days before dispatch.
How can I ask a question?
Use the Contact page or email theteam@customersupport.care. Include the product name, or your order number for an existing order. Do not send card details.